Terms of Service
This agreement governs the use of the AuraWorks Intent Engine. By engaging our infrastructure, you agree to these operational protocols.
01. The Annual Intent Engine
AuraWorks (Pty) Ltd grants the Client a non-exclusive, non-transferable license to access the AuraWorks Identity Bridge for a period of one (1) year.
Scope of Service: The "Engine" includes real-time identity resolution of website traffic, weekly lead enrichment reporting, and access to the proprietary B2B dashboard. Clients are strictly responsible for the security of their unique API keys and dashboard credentials.
02. Fees & Commitment
Annual Commitment: The Founding Member rate (R120,000/yr) is a full annual commitment. Failure to meet payment schedules will result in immediate suspension of the Identity Bridge within 14 days of the overdue date.
Refund Policy:Due to the proprietary nature of the data and the intensive "Systems Architect" setup required for deployment, all fees are non-refundable once the bridge is integrated into the Client's digital infrastructure.
03. Proprietary Rights
AuraWorks Property: All algorithms, FastAPI architecture, "Identity Bridge" logic, and UI designs remain the sole property of AuraWorks (Pty) Ltd.
Data Ownership: Clients retain full ownership of all leads exported during an active subscription. Upon termination, access to the engine is revoked, but exported data remains with the Client.
04. Operational Constraints
Clients are strictly prohibited from:
- Stress-testing or reverse-engineering FastAPI endpoints.
- Utilizing AuraWorks data to construct a competing identity resolution product.
- Engaging in non-POPIA compliant outreach using leads generated by the engine.
05. Liability Shield
TO THE MAXIMUM EXTENT PERMITTED BY SOUTH AFRICAN LAW, AURAWORKS' TOTAL LIABILITY IS LIMITED TO THE ACTUAL FEES PAID BY THE CLIENT IN THE 12 MONTHS PRECEDING A CLAIM.
AURAWORKS IS NOT LIABLE FOR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, INDUSTRIAL DOWNTIME, OR MISSED CONTRACTUAL OPPORTUNITIES RESULTING FROM SYSTEM UNAVAILABILITY.
06. Service Levels
Uptime: AuraWorks maintains a 99.9% uptime target. Scheduled maintenance for "Bridge Updates" will be performed during off-peak hours and does not constitute downtime.
Support: Founding members receive priority technical support via email with a guaranteed 24-hour response time during standard business hours (SAST).
07. Termination Protocols
Either party may terminate for cause if a material breach remains uncured for 30 days. Survival clauses regarding Limitation of Liability, Confidentiality, and Proprietary Rights remain in effect post-termination.